Balance Partnership
Scottish Life Assurance
Case study
Our first assignment with Scottish Life commenced with a general overview of its multi site FM costs, in addition to this task, our client also wanted us to comment on the contractor’s operational performance against that which other institutions were providing for their staff in the area.
In this particular case study, our client had been using the incumbent contactor for some twenty years and felt that they had lost some enthusiasm with its services.
Following comprehensive site surveys and a detailed analysis of our client's contract and contractors invoices, it was clear that significant improvements could be made to a) lowering the cost of provisions and b) some longer term positive financial adjustments, by rewriting the now heavily-outdated contractor's terms and conditions to suit our client's new service expectations.
In addition to the above points, we also agreed new key performance indicators (KPIs) with the contractor on behalf of our client.
The main key benefits in this evaluation were that we were not only able to quickly facilitate our research but also provide accurate feedback and action plans for both our client and the contractor.