Fettes College

Case study

The Balance Partnership's association with Fettes College commenced with an in-depth evaluation of our services. The terms of reference for the evaluation was to include feedback on:

Facilities, staffing levels and skills, existing quality of purchasing arrangements and current pricing, logistics for serving 800 plus pupils and staff, review of servicing holiday lets and functions, compliance with health & safety regulations, enhancing the College's product, review forward strategy to meet investment requirements (resources and people) and finally assess outside supply options compared to an in-house alternative. The Partnership also undertook a detailed customer survey covering all catering users' views and aspirations.

Client's Comments

Following the evaluation report, the College appointed the Balance Partnership to co-ordinate a refurbishment and redesign programme and to assist in the recruitment of a new in-house management team. The result was a first class team with modernised facilities at an affordable cost, delivering a product that was universally welcomed by pupils, staff and parents alike. We were delighted with the results which would have been unattainable using our own and relatively inexperienced resources.
Martin Tolhurst, Bursar